Sociotechnical Roles for Sociotechnical Systems — A Perspective from Social and Computer Sciences

Isa Jahnke, Carsten Ritterskamp, Thomas Herrmann

The notion of roles is common to sociology, organizational management and computer science. Although these disciplines partially converge in the field of computer-supported cooperative work, their different perspectives on roles remain largely unconnected. In this paper, we examine the characteristics of roles from different angles and propose an integrative approach to the conceptualization of roles in computer systems supporting cooperation.

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