Users Are Always Right—Even When They Are Wrong: Making Knowledge Representation Useful and Usable

Alan L. Rector

Users' problems in developing applications rarely factor easily so as match the solutions provided by the Knowledge Representation community. If KR is to be applied successfully, the gap between users’ problem space and the KR "solution space" needs to be addressed. Two approaches are suggested: "Intermediate representations" at a higher level of abstraction than current KR languages and a set of application oriented questions whose formulation in different KR formalisms can be and considered for possible hybrid systems.

Subjects: 11. Knowledge Representation; 6. Computer-Human Interaction

Submitted: Mar 1, 2006

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